Store Details

At least a 30 year customer always has been exceptional

Staff are very professional!

Out of all the years as a woman, taking my car to certain shops. I have never experience such an amazing time at a place for cars. I visited this particular shop on my birthday September 23, 2025, and I have to say that, the way I was treated meant everything to me. Not only was I in distress, but because they took care of me the way that they did I found myself looking for the stress that I walked in there with. Those people are amazing and I’m not at all one of those people that is typical of saying certain things just to get some type of drum up business or something I don’t do that. I say what I have to say and mean it. When I tell you that these gentlemen were nothing but kind to me, I mean, just that. To be honest, I don’t wanna sound corny but, they were like angel sent from heaven. I had to get outside, and change my own tire. Being a woman with already a broken foot, the night before my birthday, I was almost taken out by hitting the back of a parked tractor trailer truck. I was very frightened, still in shock when I got up the next day. Things weren’t looking good for me, birthday wise, and tried to rely on my son‘s assistance and was given grief on top of what I was already experiencing or dealing with. To try and shorten this story, I ended up having to change my own tire, wearing a correction boot for the broken foot, as a woman. So walking in there and receiving the assistance that was given to me, you would’ve had to been there. Please patronize this place, flood their place with business that they’ll stay in business always.

Great service faster and very friendly people

Fast service and friendly knowledgeable employees! I always go to americas tires. Very competitive prices for sure!

Store Manger is very professional & polite. The customer service from all employees is stand out.

Great service!

Over 40+ years ago; while ln a roadtrip in AZ, I had a tire issue and found America's Tire (I think it was Discount Tires). Been a fan and regular customer ot the company ever since....

Quick, courteous, helpful, professional and friendly describes both of the representatives I worked with. Having the option of making an appointment online was good, too, and the fast shipping to the store allowed me to reschedule my appointment sooner which was a good benefit for me. I have had good experiences with America’s Tire (and Discount Tire in other states).

Great overall visit got my new tire put on in less than 20 minutes also upgraded my tire due to not having it in stock due to some issue but they did forget my center cap but good service overall

Always a good experience. Prices are reasonable and staff is knowledgeable. They are efficient and polite. I do feel however, that on this visit, there were a lot of garage staff that appeared to be standing around doing nothing. This is not the norm. But it seemed like an hour to change two tires was longer than it needed to be. Otherwise, I was very satisfied, and will continue to do business with this store/ company.

After having 2 complete sets of tire from this store in over 4 years, I find the price may be a bit lower, but you pay for that in less than quality service. Long wait times, inexperienced staff, unresponsive management. My last set of tires and the installation and next 6000 mile rotation left me very dissatisfied with AT. At the August 2024 install, I waited over an hour to get my car in, even though an empty bay sat there for an "on-line appointment" unused. After the August install, I had to return to the store within an hour to have corrective action taken. I spoke with the manager and he agreed that the service was subpar...taking $100 off my price. In November 2024 I came for a rotation, made an "on-line" appointment, but still waited a full hour before my car got into service. Then 10 mins later, the staff told me they could not remove my hubcaps without breaking them. I had to leave, went home and looked at the wheels. I had all 4 caps off in less than 5 mins without marring them. I then made another appointment to get the rotation done. This store also does not have adequate parking for the volume of vehicles it services. It shares a 40 space lot with 7 other vehicle service/repair stores and is very frustrating to come here and get "low stress" service. I don't agree to American Tires "TERMS AND CONDITIONS", but that is the check box I need to enable to get my review submitted.

I have used this Concord store multiple times over the past 10 years. Each time the store employees have been very efficient and helpful. Most recently I replaced all four tires and my car was ready 30 minutes ahead of my wait time. Great employees and highly recommended!

Excellent customer service and the time to completion is excellent.