Frequently Asked Questions About Submitting Privacy Requests

Why do I need to provide personal information to submit a privacy request?
We require your personal information to identify your information in our systems and verify your request. Only information necessary to verify your request is collected, which is used exclusively to process your request.

Why am I required to provide my email address?
We use your email to verify your request, seek additional information that may be needed to verify your request, and communicate the status of your request, including a final confirmation on how your request was completed.

How are requests verified or validated?
We verify and validate requests for your protection and to avoid inadvertent disclosure or deletion of your personal information. Depending on the nature of your request and our records, we may need to contact you for additional information for verification purposes. Please note that if you have used another name or email address in your interactions with America's Tire, you may need to make an additional request for this name or email address.

If you submit a request to opt out of the sale or sharing of your information or targeted advertising, we will record your preference and comply with your request to the extent we are able to identify you.

Can my Authorized Agent submit a request on my behalf?
If you are a California, Colorado, or Connecticut resident, you may authorize someone to act as your agent and submit a specific privacy request on your behalf. You must supply your agent with written permission to act on your behalf, and your agent must provide proof of such authorization before we will act upon the request. If you are submitting a request to access or delete personal information through an authorized agent, you must still verify your identity directly with us through our standard verification process.

Why am I receiving communications from America's Tire after a deletion request?
Requesting deletion may not prevent all future communications to you. There may be instances where we are required to communicate with you, such as to provide an ongoing service or to notify you of a product safety recall. Also, any services or transactions occurring after a deletion request will generate communications.

Can I submit more than one request at a time?
You may submit multiple requests, but each request is processed separately to protect information from inadvertent deletion or disclosure and to ensure the integrity of our systems. For proper fulfillment of your request, we do not process simultaneous requests for access and deletion. If you submit an access and deletion request at the same time, we will wait until your pending request for access has been completed before working on the deletion request.

Can I make multiple requests in a single submission, such as to opt-out and delete?
No. For proper fulfillment of your requests, we do not process simultaneous requests. Requests to opt-out of sale or sharing, know categories, know specific information, delete, or correct must each be submitted separately.

If I am an employee and a customer of America's Tire, can I submit a single request for all my data?
No. Employee and customer data are managed separately. Requests for handling these different sets of information need to be submitted separately and may be limited by applicable law.

How many requests can I submit in a year?
Unless specifically permitted by applicable law, you can submit up to two requests to access your data within a 12-month period.

Can I appeal a denied request?
We may be unable to take action on requests for a variety of reasons, such as when we are unable to verify your identity, when we are unable to find you in our system based on the information you provided, or if we have requested more information to verify your identity and have not received it within the allotted time.

Residents of Virginia, Colorado and Connecticut can appeal the result of the request and can ask us to reconsider the decision or action on your request. We will respond to your appeal request within the time afforded by law. To submit an appeal request, please click here.

You will need your original Request ID to start the appeal. You can find your Request ID on your initial communication with us regarding your privacy request.

Can I submit a request on behalf of a household?
Any privacy request submitted will be treated as an individual request and processed as such. Separate requests should be submitted for each household member.