New Tires and Wheel Store in Georgetown, TX 78628

I always get the best service and am taken care of from the time I enter the store until the work is completed, great team

Wait times even with appointment are excruciating.

I recently visited this place to have the TPMS sensors in my tires replaced, and the experience was extremely disappointing. I had just purchased brand-new wheels two weeks ago, which were shipped to me from across the country in perfect conditions. However, within just a few minutes at this place, the staff damaged them as if they didn’t care or respect that they weren’t their property. Before the service, I specifically told Santiago that I am very particular about my vehicle and asked for my car and wheels to be handled with care to avoid any damage and he looked at me like I was joking or asking for too much. Instead of taking my concerns seriously, they seemed annoyed and proceeded to handle my wheels recklessly and complaining because the wheels were too heavy, resulting in visible damage. Additionally, the customer service was unacceptable. I had to wait five hours to be attended to, even though I arrived before other walk-in customers, who were served before me. The lack of respect for my time and my property was shocking, and this experience was far from what I expected. This experience was completely unprofessional, and I wouldn’t recommend this place to anyone unless you don’t really care about your car.

Wait times are longer then expected.

Very easy transaction